Privacy Policy

Effective date: 12 February 2026

Birla Pack (birlapack.com) is owned and operated by Cosmyra Technologies Pvt Ltd (“we”, “us”, “our”). This policy explains what personal information we collect when you use our website, how we use it, and the choices you have.

By using birlapack.com, you agree to this policy.

1. Information we collect

Information you give us

  • When you submit a quote request or contact form: your name, phone number, email address, company name, product type, quantity, delivery city, and any requirements you write.
  • When you place an order (if you buy through our website): billing and shipping address and order details.
  • When you email, call or message us on WhatsApp: the details you share in those conversations.

Information collected automatically

  • Device and browser type, IP address, pages visited, time spent, and the website you came from.
  • Cookies and similar technologies (see section 5).

We do not intentionally collect sensitive personal data such as health records or financial account passwords.

2. How we use your information

  • To respond to your enquiries and send you quotes
  • To process, deliver and support your orders
  • To contact you about your request, including by phone, email or WhatsApp
  • To improve our website, products and services
  • To prevent fraud and keep our website secure
  • To meet legal, tax and accounting requirements

We will send marketing messages only if you have agreed, and you can opt out at any time.

3. Payments

If you pay online, payments are handled by third-party payment providers. We do not store your card, UPI PIN or net banking details on our servers.

4. Sharing your information

We do not sell your personal information. We share it only with:

  • Service providers who help us run our business, such as website hosting, email, analytics, payment processing and delivery or courier partners, and only as much as they need to do their job
  • Authorities, when the law requires it
  • A buyer or successor, if our business is ever sold or restructured

5. Cookies

We use cookies to make the website work, remember your preferences, and understand how visitors use the site (for example, through Google Analytics). You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

6. Third-party links

Our website may link to other websites, such as WhatsApp or social media. We are not responsible for their privacy practices, so please read their policies.

7. Data security

We use reasonable technical and organisational measures to protect your information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

8. How long we keep your data

We keep your information only as long as needed for the purposes above, or as required by law (for example, tax records). After that, we delete or anonymise it.

9. Your rights

You may ask us to:

  • Tell you what personal data we hold about you
  • Correct or update inaccurate data
  • Delete your data, where we are not required to keep it
  • Stop sending you marketing messages
  • Withdraw your consent at any time

To make a request, email info@birlapack.com. We may need to verify your identity before acting on it.

10. Children

Our website is meant for businesses and adults. We do not knowingly collect personal data from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its effective date.

12. Contact us

Birla Pack, owned by Cosmyra Technologies Pvt Ltd
Phone / WhatsApp: 9358280903
Email: info@birlapack.com